Terms of Service

Effective Date: September 1, 2019

Last Updated: July 31, 2019

We updated the WISP Terms of Service on July 31, 2019. These changes will be effective September 1, 2019 to customers who signed up for WISP Services before July 31, 2019.

THESE TERMS SHOULD BE READ CAREFULLY, AS THEY AFFECT THE PARTIES’ LEGAL RIGHTS BY, AMONG OTHER THINGS, LIMITING WISP’S LIABILITY AND REQUIRING ARBITRATION OF CERTAIN DISPUTES.

THESE ONLINE TERMS AND CONDITIONS (the “Terms”), including all Quotes and Tickets which by this reference are incorporated herein, are a binding agreement between WISP Online, LLC (“WISP”) and the legal entity identified in the Quote (referred to as the “Customer”). WISP and Customer may be individually referred to as a “Party” or collectively as the “Parties.” These Terms shall govern all Quotes, Tickets, and any other contracts or agreements entered into between WISP and the Customer. In the event of any conflict among the documents that comprise the Terms, the following order of precedence shall apply: (i) a Quote (solely as to type, quantity, and pricing of the Services or Hardware ordered thereunder); (ii) a Ticket (solely as to the Services or Hardware ordered thereunder and the billing of amounts related thereto); (iii) these Terms; and (iv) Orders and Tickets (as to all other terms).

1. Definitions.

 

• “ATA” refers to an Analog Telephone Adaptor.

 

• “Covered Claim” means a claim that one Party intends to assert against the other Party, its affiliates, or any of their personnel, other than: (a) provisional remedies related to claims related to infringement or misappropriation of intellectual property, or violations of Section 5 (Customer Conduct); (b) claims of WISP or its affiliates relating to billed amounts; and (c) claims that the other Party is expressly required to defend under these Terms.

 

• “Duration” refers to the length of time that WISP provides Customer the Services as stated in the Quote, beginning on the Start Date. Each renewal period following the initial Duration is considered a separate Duration.

 

• “Electronic Signature” or “Electronically Sign(s)” means the process of an electronic sound, symbol, or other process, including clicking a digital button to accept, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record.

 

• “End User” means an individual user to whom Customer makes the Services available, and may be a natural person, and may include but is not limited to Customer’s employees, consultants, clients, external users, contractors, and agents.

 

• “Fixed Service Fee” means any Services requiring a fixed monthly fee as stated in the Quote or Ticket and shall be payable monthly, in advance, plus all applicable taxes, tariffs, governmental assessments, surcharges and fees.

 

• “Hardware” means any physical equipment sold, leased, or rented as part of a Quote or Ticket provided by WISP to Customer.

 

• “IP Phone” refers to a hardware- or software-based telephone designed to use VoIP Online to send and receive phone calls over an IP network.

 

• “Intellectual Property Rights” or “IP Rights” means all common law and statutory rights (whether registered or unregistered, or recorded or unrecorded, regardless of method) arising out of or associated with: (a) patents and patent applications, inventions, industrial designs, discoveries, business methods, and processes; (b) copyrights and copyright registrations, and “moral” rights; (c) the protection of trade and industrial secrets and confidential Information; (d) other proprietary rights relating to intangible property; (e) trademarks, trade names and service marks; (f) a person’s name, likeness, voice, photograph or signature, including without limitation rights of personality, privacy, and publicity; (g) analogous rights to those set forth above; and (h) divisions, continuations, continuations-in-part, renewals, reissuances and extensions of the foregoing (as applicable).

 

• “IT” refers to Information Online.

 

• “LAN” refers to a Local Area Network.

 

• “NRC” means a Non Recurring Charge, a one-time charge usually incurred for installation of Hardware.

 

• “PBX” refers to a Private Branch Exchange.

 

• “PoE” refers to Power over Ethernet, a Online for wired ethernet LANs that allows the electrical current necessary for the operation of each device to be carried by the data cables.

 

• “QoS” refers to Quality of Service.

 

• “Service(s)” means provisioning of voices services, Internet access (including shared bandwidth and dedicated lines), analog, digital, VoIP, or other domestic, international and toll free termination and origination, conferencing, hosting, server collocation, software sales and any related customer support services. This list is not exhaustive and may be modified by WISP at any time and in WISP’s sole discretion. In any event, Services shall refer to all services provided by WISP under these Terms and set forth in any Quote or Ticket.

 

• “SIP” refers to a Session Initiation Protocol.

 

• “Softphone” refers to a software telephone, an application program that enables VoIP telephone calls from computing devices.

 

• “Software” has the definition and is subject to the terms detailed in Section 3.3.

 

• “Start Date” means the date on which WISP begins providing the Services to Customer.

 

• “Ticket” means any document that may be issued by WISP in WISP’s sole discretion to the Customer which details changes to, additions to, or subtractions from Services or Hardware at any time after the Start Date.

 

• “Usage Fee” refers to the costs for those Services based on the usage by Customer and other variable factors plus all applicable taxes, tariffs, governmental assessments, surcharges and fees

 

• “VoIP” refers to Voice over Internet Protocol.

 

2. IT Disclaimer. Supporting products and features such as Cloud PBX, remote IP phones, SIP Trunking, remote maintenance and Hardware updates involve access to the public internet. Customer understands and agrees that many of these services that utilize the public internet to operate can be negatively affected by Customer’s internet or network issues and outages. These issues can affect certain aspects of system operation. Additionally – Customer’s new telephone system may utilize VoIP (Voice over Internet Protocol) and reside on Customer’s company computer network. Customer represents and warrants that Customer’s LAN is capable of handling VoIP traffic and understands that WISP is relying on this representation in quoting Customer’s new system. If Customer is unsure if Customer’s LAN is capable of this, please check with Customer’s in-house or outsourced IT professional.

 

• All phone system installations require cooperation from Customer’s in-house or outsourced IT professional. If Customer does not have an IT professional, WISP may be able to refer one to Customer. WISP shall collaborate to industry standards with Customer’s IT department or professional to ensure that the correct router/firewall/switch configurations are implemented for Customer’s particular application.

 

• Customer understands and agrees that some system features and connectivity such as Cloud PBX, SIP Trunks, IP Phones, and Remote Maintenance are dependent on your IT department making necessary changes to Customer’s network router, firewall, or switch. Any necessary changes to Customer’s company network by Customer’s IT department or professional shall be at Customer’s expense. If these changes are not made correctly by Customer’s IT department – feature operation and functionality may be negatively affected.

 

• Customer agrees that WISP is not responsible for any Customer IT issues (i.e. incorrect router, firewall or switch configuration, insufficient PoE budgeting, QoS and or loss of service or features) that are the direct or indirect result of incorrect router/firewall/switch configurations beyond the control of WISP. Additionally, if WISP is requested by Customer or their agent to correct network issues that are related to Customer’s network, through either incorrect network configuration or Customer’s IT professional, Customer agrees that WISP may charge Customer additional labor charges.

 

• Toll fraud. If Customer requests that WISP enable international calling with their phone line carrier, Customer agrees to hold WISP harmless and without liability for any toll charges that are the result of unauthorized access and hacking.

 

3. Installation of Hardware and Software.
   • Installation Process. WISP and or its agents may from time to time supply WISP Hardware to be installed on Customer’s premises as requested to deliver the Service. Costs associated for the installation of Services and Hardware is defined within the Quote or Ticket. Customer may choose to self-install the Hardware Services at Customer’s own risk and expense. WISP Technical and Trouble Support for Customer self-installed services will be billed at the current prevailing wage for those services.

 

• File Modification. As part of the installation process, system files on Customer’s computer may be modified for applications, including without limitation Tenfold, ReachUC and Salesforce. WISP does not represent, warrant, nor covenant that such modifications will not disrupt the normal operations of Customer’s computer. For these and other reasons, Customer agrees that Customer will back-up all files prior to any computer work performed by WISP or its agents. If Customer does not back-up all existing computer files, Customer understands and accepts the associated risks of not doing so. WISP SHALL HAVE NO LIABILITY WHATSOEVER TO CUSTOMER OR ANY THIRD PARTY FOR ANY DAMAGES RESULTING FROM INSTALLATION OR FILE MODIFICATIONS.

 

• The Services use and include certain software and/or firmware (the “Software”). Some Software resides on Hardware provided by WISP.

 

• End User License Agreement. Customer’s use of any Software is subject to the End User License Agreement that accompanied that Software. With regard to any Software (including Software upgrades, changes, or supplements) which is not accompanied by an End User License Agreement, WISP, or its applicable third party licensors, grants Customer a limited, personal, nontransferable, and nonexclusive right and license to use the object code of its Software for the Services; provided that Customer does not (and does not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code or structure, sequence and organization of, sell, assign, sublicense, distribute, rent, lease, grant a security interest in, or otherwise transfer any right in the Software. All licenses terminate immediately on the date that the Services expire or are otherwise terminated. Customer acknowledges that this license is not a sale of intellectual property and that WISP or its third-party licensors, providers, or suppliers continue to own all right, title, and interest to the Software and related documentation. The Software is protected by the copyright laws of the United States and international copyright treaties.

 

• Export Limits. Customer shall comply with all export laws and restrictions and regulations of the Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control (“OFAC”), or other United States or foreign agency or authority, and shall not export, or allow the export or re-export of the Software in violation of any such restrictions, laws or regulations. By downloading or using the Software, Customer agrees to the foregoing and represents and warrants that Customer is not located in, under the control of, or a national or resident of any restricted country or on any such list.

 

• Restricted Rights. The Software is provided with RESTRICTED RIGHTS. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraphs (a) through (d) of the Commercial Computer Restricted Rights clause at 48 CFR 52.227-19 when applicable, or in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software clause of DFARS 252.227-7013 and in similar clauses in the NASA FAR Supplement.

 

• Non-WISP Software, Services or Applications. Customer’s use of the Services may also include access to and use of software, services and/or applications which interact with the Services and which are provided by non-WISP third parties, and, when applicable, those third-parties terms and conditions apply to Customer’s access to and use of such non-WISP software, services and/or applications. WISP is not liable to Customer for any loss or injury arising out of or caused, in whole or in part, by Customer’s use of any such software, services, and/or applications accessed through, or in conjunction with, the Services.

 

• NOTICE ABOUT AUTOMATIC SOFTWARE UPGRADES. WISP, or its applicable third-party licensors may provide Software upgrades, updates, or supplements (such as, but not limited to, adding or removing features or updating security components). Customer understands and agrees that WISP, or the applicable third-party licensor, have the unrestricted right, but not the obligation, to upgrade, update, or supplement the Software at any time. Although unlikely, Software upgrades, updates, or supplements could reset Customer’s Hardware and erase saved preferences and stored content and WISP shall have no liability for any erasure of saved preferences and stored content.

 

4. Payment.

4.1.      Payment Cycle and Cancellation.  Except where otherwise indicated in the Terms, billing for the Services commences on the Start Date. Recurring charges for each month’s Services will be billed one month in advance. Billing is based on a 30-day cycle. Non-recurring and usage-based charges for the Services generally will be billed in the billing cycle following the transaction. Customer’s first bill for Services may include pro-rated charges for a partial monthly period prior to the Start Date. Upon termination, subject to applicable law, Customer’s effective date of cancellation will be the last day of Customer’s current billing cycle and Customer will receive Service until the end of Customer’s billing cycle (exceptions may apply to certain promotional periods and must be in writing). Customer will not receive a prorated credit or refund for any remaining days of Service in Customer’s billing cycle after termination. Customer’s Service will continue until the end of the bill cycle. A downgrade fee may apply if Customer makes changes to Customer’s Service within thirty (30) days of Service provisioning or later orders.

4.2.      Promotions and Contingent Benefits. Customer may receive or be eligible for certain discounts, features, promotions, and other benefits associated with Customer’s purchase of the Services as offered to Customer in marketing and informational materials, on the WISP website(s), or in other materials (“Benefits”). Any and all such Benefits are provided to Customer so long as Customer continues to meet qualification requirements; provided, however, such Benefits may be modified or terminated at any time as set forth in these Terms or if Customer changes Customer’s Services. Unless otherwise set forth in Benefits materials, standard monthly rates will be charged at the conclusion of the Benefits period or when Customer no longer qualifies for the Benefits.

4.3.      Fixed Service Fee. The Fixed Service Fee for the first month of Service shall be due and payable prior to the Start Date. Customer’s first bill for Fixed Service Fees may include pro-rated charges for a partial monthly period prior to the Start Date. Thereafter, the Fixed Service Fee is due and payable in advance on the first day of each month and are considered late if not received by WISP by the tenth calendar day of that month.

4.4.      Usage Fees.  Usage Fees are identified in the Quote. The rates for voice services set forth in the Quote shall be valid for the initial Duration, provided however that all rates for international services are subject to change at any time by WISP without prior written notice. WISP may, at its discretion, choose to adjust the rates for voice services to include the cost, if any, of tariffs, taxes or assessments imposed upon WISP by any governmental agency. All Usage Fees are due and payable on the first day of the month billed and are considered late if not received by WISP by the tenth calendar day of that month.

4.5.      Installation Charges and Equipment Rental Deposits. Charges for any Hardware, installation, etc., shall be provided in the Quote as an NRC and are due upon Electronic Signature of the Quote. An equipment deposit for any Hardware rented by Customer is provided in the Quote and is due prior to Hardware installation.  If the Hardware is returned in good working order and good cosmetic condition, equipment deposits are refunded to Customer within five (5) business days of the return of that Hardware to WISP.

4.6.      Credit Card Authorization. At the time Customer Electronically Signs the Quote, Customer must provide WISP with a valid email address and a credit card number from a card issuer that WISP accepts in order to activate the Services. Customer hereby authorizes WISP to charge and/or place a hold on Customer’s credit card with respect to any unpaid charges related to the Services. Customer authorizes the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and Customer agrees that these Terms are accepted as authorization to the issuer of the credit card to pay all such amounts. Customer authorizes WISP and/or any other company who bills products or services, or acts as billing agent for WISP to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to Customer’s credit card until such amounts are paid in full. Customer agrees to provide WISP with updated credit card information upon WISP’s request and any time the information Customer previously provided is no longer valid. Customer is solely responsible for maintaining and updating all credit card information. Without limiting the applicability of any other provisions of these Terms, Customer acknowledges and agrees that neither WISP nor any WISP-affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by Customer as a result of such attempts to charge, and/or place holds on, Customer’s credit card. If Customer mistakenly provides a debit card number, instead of a credit card number, Customer authorizes all charges described herein to be applied to such debit card unless and until Customer provides a credit card number. In the event Customer is enrolled, or later enrolls, in an automatic payment or electronic funds transfer plan, Customer agrees that all sums described herein may be charged, at WISP’s option, to the account number provided for such automatic payment or electronic funds transfer plan.

4.7.      Late Payments/Failure to Pay. If any amount due to WISP is not received within ten (10) days of due date, the amount due shall incur interest at a rate of the lesser of: (i) eighteen percent (18%) per annum; or (ii) the highest rate allowed by law. WISP’s acceptance of late or partial payments (regardless of how they are marked or designated, including without limitation as “Paid in Full,” “Accord and Satisfaction,” or similarly) shall not waive, limit, or prejudice in any way WISP’s rights to collect any amount due. In addition to interest, an administrative charge of 5% of the amount due may be assessed in WISP’s sole discretion and the Service may be discontinued. The administrative charge is intended to be a reasonable advance estimate of WISP’s loss and damages resulting from Customer’s late payments and non-payments and is set in advance due to the difficulty inherent in determining WISP’s loss and damages associated with any particular late payment or non-payment. If the Service is discontinued, Customer will be required to pay a reconnect fee in addition to all past due amounts before the Service is reconnected. WISP does not anticipate that the Customer will fail to make payments on a timely basis. WISP does not extend credit to the Customer, and the administrative charge is not interest, a credit service charge, or a finance charge. In the event Customer fails to pay WISP or WISP is unable to bill charges to Customer’s credit card, WISP, in WISP’s sole discretion, may assign unpaid late balances to a collections agency and the costs of that collection agency shall be paid by the Customer. Customer expressly authorizes, and specifically consents to allowing, WISP and/or its outside collection agencies, outside counsel, or any other agents acting by or on behalf of WISP to contact Customer with informational messages regarding Customer’s account, including but not limited to contact in connection with any and all matters relating to unpaid past due charges billed by WISP to Customer. Customer agrees that such contact may be made to any mailing address, telephone number, cellular phone number, e-mail address, or any other electronic address that Customer has provided, or may in the future provide, to WISP and to any and all telephone numbers on Customer’s account. Customer expressly consents and agrees that such contact may be made using, among other methods, pre-recorded or artificial voice messages delivered by an automatic telephone dialing system, text messages delivered by an automated system, pre-set e-mail messages delivered by an automatic e-mailing system, or any other pre-set electronic messages delivered by any other automatic electronic messaging system. Customer agrees to provide true, accurate, current and complete contact information to WISP and its authorized agents and to promptly update Customer’s contact information to keep it true, accurate, and complete.

4.8.      Price Changes. WISP has the right to change the pricing of any Services or Hardware at any time upon 30 days’ notice.

4.9.      Credit Inquiries. Customer authorizes WISP to make inquiries and to receive information about Customer’s credit experience from others, enter this information in Customer’s file, and disclose such information concerning Customer to appropriate third parties for reasonable business purposes. WISP reserves the right, in its sole discretion, to refuse to provide Service based upon lack of creditworthiness, or in the alternative to require an additional deposit that will be returned to Customer, without interest thereon, upon the expiration or termination of Services assuming all amounts due WISP have been paid in full. WISP shall have the absolute right to offset against the deposit, in part or in full, any amounts due to WISP.

4.10.  Prepayment Option. Customer may prepay any Fixed Service Fees for twelve (12) months and receive a discount of 5%. The amount due shall be the then-current Fixed Service Fee multiplied by twelve multiplied by 95%. In the case of termination of the Services before the end of the Duration, any refund due shall be prorated using the calculation set forth in Section 7 and the rates upon which the prepayment was calculated for each Duration.

5.      Customer Conduct. NEITHER CUSTOMER NOR ANY END USERS SHALL USE THE SERVICES FOR ANY ILLEGAL, FRAUDULENT, IMPROPER, OR ABUSIVE PURPOSE OR IN ANY WAY THAT INTERFERES WITH WISP’S ABILITY TO PROVIDE HIGH QUALITY SERVICES TO OTHER CUSTOMERS, PREVENTS OR RESTRICTS OTHER CUSTOMERS FROM USING THE SERVICES, OR DAMAGES ANY PROPERTY OF WISP OR OF ANY OTHER CUSTOMERS. A breach of any obligation in this Section 5 (Customer Conduct) constitutes a material breach of these Terms, such that WISP may, in its sole and unfettered discretion, suspend Services, terminate Services immediately, or take any other action WISP deems necessary to provide the Services to Customer and others, to protect Customer, the Services, and the WISP networks, and to enforce this Section. This Section in no way limits WISP’s rights to otherwise suspend or terminate Services under these Terms.

5.1. Prohibited Conduct. Neither Customer nor any End User may use or allow use of the Services, the Software, or the Hardware in any of the following ways:

• Illegal or inappropriate behavior. Using the Services in any manner that is in violation of applicable law, obscene, threatening, harassing, defamatory, libelous, deceptive, fraudulent, malicious, infringing, tortious, or invasive of another’s privacy.

 

• Distracted driving. Use while driving or otherwise in an unsafe manner.

 

• Spamming. Sending messages or advertisements, including email, voicemail, SMS, or faxes, without the consent of the recipient or otherwise in violation of applicable law.

 

• Harvesting information. Harvesting or otherwise collecting information about others, including email addresses, without their consent or in breach of applicable data protection or privacy laws.

 

• Auto-dialing. Performing auto-dialing or ‘predictive’ dialing (i.e., non-manual dialing or using a software program or other means to continuously dial or place outbound calls) in violation of applicable law, or in an excessive or otherwise abusive manner.

 

• Transmitting viruses. Negligently, recklessly, knowingly, or intentionally transmitting any material that contains viruses, time bombs, Trojan horses, worms, malware, spyware, or any other programs that may be harmful or dangerous.

 

• ID spoofing. Creating a false caller ID identity (“ID spoofing”) or forged email/SMS addresses or headers, or otherwise attempting to mislead others as to the identity of the sender or the origin of any communication made using the Services.

 

• Infringement of rights. Transmitting any material that may infringe, misappropriate, or otherwise violate the Intellectual Property rights, rights of privacy, personality, or publicity or other rights of WISP or third parties, including but not limited to the display or use of any WISP mark in any manner that violates WISP’s then-current policies on its trademark and logo usage or without WISP’s express prior written permission, or display or use of any third-party mark without the prior written permission of the third party that owns any such third-party mark.

 

• Derivative Works. Undertaking, directing, attempting, causing, permitting, or authorizing the modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling, or hacking of the Services or any other Software or Hardware.

 

• Illegal communications. Transmitting any communication that would violate any applicable law, or using the Services or Hardware to facilitate any illegal activity.

 

• Excessive usage. Utilizing the Services in excess of what, in WISP’s reasonable discretion, would be expected of normal business use.

 

• Interfering with another customer’s use of the Services. Using the Services in any way that interferes with, disrupts, prevents or restricts other customers’ and third parties’ use and enjoyment of the services.

 

• Network Interference. Interfering with, or disrupting, networks or systems connected to the Services.

 

• Avoiding compliance. Using or employing methods and/or devices that are designed or likely to take advantage of, bypass, exploit, or otherwise avoid compliance with these Terms or applicable law.

 

• Granting rights to third parties with respect to the Services. Selling, reselling, distributing, leasing, exporting, importing, or otherwise granting or purporting to grant rights to third parties with respect to the Services, and any Software or Hardware or any part thereof without WISP’s prior written consent.

 

• Unauthorized usage. Undertaking, directing, attempting, causing, permitting, or authorizing the copying, modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling, or hacking of the Services or any Software and Hardware or part thereof.

 

• Circumvention of security measures. Defeating, disabling, or circumventing any security mechanism related to the Services or Hardware.

 

• Intercepting, capturing, sniffing, monitoring, modifying, emulating, decrypting, or redirecting, any communication or data for any purpose, including, without limitation, by causing any product to connect to any computer server or other device not authorized by WISP or in any manner not authorized in advance in writing by WISP.

 

• Unauthorized repair. Allowing any service provider or other third party – with the sole exception of WISP’s authorized maintenance providers acting with WISP’s express, prior authorization – to use or execute any software commands that facilitate the maintenance or repair of any Software or Hardware.

 

• Unauthorized Access. Gaining access to or using (or attempting to gain access or use) any device, system, network, account, or plan in any unauthorized manner (including without limitation through password mining).

 

• Engaging in or to allowing trunking or forwarding of Customer’s WISP telephone or facsimile number to (an)other number(s) capable of handling multiple simultaneous calls, or to a PBX or a key system.

 

• Traffic Pumping. Engaging in or allowing traffic pumping or access stimulation of calls through Customer’s Services or the WISP systems.

 

• Using any WISP Mark without consent. Displaying or using any WISP mark in any manner in violation of the then-current WISP policies on its trademark and logo usage or without WISP’s express, prior written consent, to be granted or denied in WISP’s sole discretion.

 

• Using any third party’s mark without consent. Displaying or using any third party’s mark without the prior, written consent of the third party that owns that mark.

 

• Protected Health Information. If Customer qualifies as a “covered entity,” “business associate,” or “subcontractor” under HIPAA or are otherwise subject to HIPAA: (1) transmitting, receiving, or storing protected health information (“PHI”) on a non-temporary basis, transmitting or receiving PHI; or otherwise using the Services in violation of HIPAA.

 

6. Service Interruptions; Prorated Credit. Except as otherwise required by law, Customer is entitled to a prorated credit upon request only in the event of a complete failure of the Services due to technical malfunction of the system or network operated by WISP for a period of twenty-four (24) consecutive hours or more. To obtain a credit, Customer must request a credit in writing to WISP within thirty (30) days of the failure. Credits shall be applied against any fees due to WISP for the Services or Hardware. In any case, WISP is not required to pay Customer any amount at all. WISP is not required to extend Customer a credit for any amount in excess of the amount of fees due to WISP by Customer for the Services or Hardware. No credit will be provided for failures caused by factors described in Section 18.5. (Force Majeure).

 

7. Automatic Renewal & Termination.

 

• Automatic Renewal; Customer Termination Process. WISP’s provision of the Services shall automatically renew for a period equal to the initial Duration on each anniversary unless Customer provides written notice of cancellation to WISP thirty (30) days before the end of each Duration. For all Services with a Fixed Service Fee, Customer may only terminate those Services prior to the end of the each Duration by giving written notice to WISP and by payment of an amount equal to the number of months remaining in the Duration multiplied by the amount of the monthly Fixed Service Fee (a “Fixed Service Fee Termination Amount”). For Services billed with Usage Fees, Customer may only terminate prior to the end of the Duration by giving written notice to WISP and by payment of an amount equal to the number of months remaining in the Duration multiplied by the average of the prior three (or if less than three months have elapsed, the average of the actual number of months elapsed) months’ Usage Fees (a “Usage Fee Termination Amount”). All such types of fees described in this Section 7 are collectively or individually referred to as a “Termination Fee.” ANY TERMINATION NOTICE RECEIVED BY WISP WHICH IS NOT ACCOMPANIED BY THE APPLICABLE TERMINATION FEE AND RETURN OF ANY HARDWARE TO THE WISP OFFICES WILL RESULT IN THE CUSTOMER’S TERMINATION NOTICE DEEMED NULL AND VOID.
• Early Termination of 12-, 24-, or 36-month Commitment. Notwithstanding any other part of these Terms, if Customer elects in any Quote to receive discounted Services for twelve- (12-), twenty four- (24-), or thirty six- (36-) month Durations, then that election is a binding commitment by Customer to pay WISP the entire discounted price of the Services for the Duration. Customer is responsible for payment of the entire amount without regard to termination of Services, and without regard to whether Services are terminated by Customer or by WISP. Customer is not entitled to any refund upon early termination of the Services.

 

• Termination by WISP. WISP may terminate the Services immediately should Customer violate any of these Terms. WISP may also terminate the Services for any other reason by providing Customer written notice of such termination no later than thirty (30) days before the date of termination. In the event that WISP terminates the Services for any reason other than Customer’s violation of these Terms, Fixed Service Fees, Usage Fees and other charges will continue to accrue through the date of termination, but all prepaid fees and charges for terminated Services will be refunded, except as provided in Section 7.2. If termination is due to violation of these Terms, Customer will owe WISP a Termination Fee as the case may be.

 

• Customer Obligations. Customer agrees that upon termination of this Agreement for any cause:

 

• Except as provided in Section 7.2, Customer will pay WISP in full for Customer’s use of the Services and Hardware up to the later of (i) the effective date of termination of the Services or (ii) the date on which the Hardwarehas been disconnected and returned to WISP. Customer agrees to pay WISP on a prorated basis for any use by Customer of the Services for any part of a month.

 

• Customer will permit WISP, its employees, agents, contractors and representatives to access Customer’s premises during regular business hours to remove the Hardware.

 

• Customer will ensure the return of all rental Hardware to WISP. If the Hardware is not returned, Customer agrees to pay the Manufacture’s Suggest Retail Price (MSRP) of each component of the Hardware, prorated over a five-year term. For example, if the current MSRP for a phone is $200 and the Customer fails to return that phone after one year of service rental, the customer will be billed $180 for the phone; if the customer fails to return that phone after four years of service rental, the customer will be billed $40 for that phone. Customer authorizes WISP to charge such amounts to Customer’s credit card, or to electronically debit Customer’s bank account in WISP’s sole discretion.

 

• Number of Devices. Customer, upon request by WISP, which request may not be made more frequently than monthly, shall provide information regarding the number of desktop and/or portable computers and other electronic devices connected to the Services and Hardware during any month.

 

• Retention of Rights. Nothing contained in this Agreement shall be construed to limit WISP’s rights and remedies available at law or in equity. Customer, upon request by WISP, shall provide information in a timely fashion regarding the brand/model of phone system(s), the number of desktop, portable, mobile, or other electronic devices, and/or applications (apps) connected to the Services and Hardware.

 

8. Internet Content. There may be some content on the Internet or otherwise available through the Services which may be offensive to some individuals or which may not be in compliance with all local, state, or federal laws, regulations, and other rules. WISP assumes no responsibility for the content contained on the Internet or otherwise available through the Services. All content accessed by the Customer and any End Users through the Services is accessed and used by the Customer and End Users at their own risk and WISP and each of its representatives, affiliates, subcontractors, employees, and agents, shall have no liability whatsoever for any claims, losses, actions, damages, suits, or proceedings arising out of or otherwise relating to access to such content by the Customer or the Customer’s employees, affiliates, agents, representatives, or any End Users. WISP specifically disclaims any responsibility for the accuracy, quality, and confidentiality of information obtained through the Services.

 

9. Customer’s Service may include a full-featured voicemail service. If Customer accesses Customer’s voice mailbox from outside Customer’s local calling area, Customer may incur applicable local toll or long distance charges. Voicemail may include a voicemail-to-text (VMTT) feature that provides automated transcription of your voicemail. WISP is not responsible nor liable for: 1) errors in the conversion of or its inability to transcribe voicemail messages to text/email; 2) lost or misdirected messages; or 3) content that is unlawful, harmful, threatening, abusive, obscene, tortious, or otherwise objectionable. WISP does not filter, edit or control voice, text, or email messages, or guarantee the security of messages. WISP can interrupt, restrict, or terminate VMTT without notice, if Customer’s use of VMTT adversely impacts WISP’s network, for example use that could occur from abnormal calling patterns or an unusually large number of repeated calls and messages; or if Customer’s use is otherwise abusive, fraudulent, or does not comply with the law. Customer is solely responsible for and will comply with all applicable laws as to the content of any text messages or emails Customer receives from VMTT that Customer forwards or includes in a reply to any other person. Customer authorizes WISP or a third party working on WISP’s behalf to listen to, and transcribe all or part of a voicemail message and to convert such voicemail message into text/email, and to use voicemail messages and transcriptions to enhance, train and improve WISP’s speech recognition and transcription services, software and equipment. Transcription times are not guaranteed.

 

10. Customer acknowledges that Customer, by affixing an Electronic Signature to a Quote, agrees to these Terms on behalf of all persons who use the Service and/or Hardware through Customer’s computer(s), phone systems, PBXs and other telecommunications equipment and electronic devices. Customer shall have sole responsibility for ensuring that all End Users understand and comply with these Terms. Customer further acknowledges and agrees that Customer is solely responsible and liable for any and all breaches of these Terms whether such breach is the result of use of the Services and/or the Hardware by Customer or by any other user of Customer’s computer(s), phone systems, PBXs and other telecommunications equipment, including End Users.

 

11. LIABILITY.

 

• DISCLAIMER OF WARRANTIES. EXCEPT AS SPECIFICALLY SET FORTH IN THESE TERMS AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND HARDWARE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND WISP MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE IN TRADE, TOGETHER WITH SIMILAR WARRANTIES, WHETHER ARISING UNDER ANY LAW OR OTHERWISE. TO THE EXTENT THAT WISP CANNOT DISCLAIM ANY SUCH WARRANTY, AS A MATTER OF APPLICABLE LAW THE SCOPE AND DURATION OF THAT WARRANTY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

 

• LIABILITY EXCLUSIONS. UNLESS OTHERWISE SPECIFICALLY AND EXPRESSLY PROVIDED IN THESE TERMS OR OTHERWISE PROVIDED BY LAW, NEITHER WISP, NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS SHALL HAVE ANY LIABILITY TO CUSTOMER OR TO ANY THIRD PARTY FOR:

 

• ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSSES OR DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF EARNINGS OR LOSS OF BUSINESS OPPORTUNITIES, OR DAMAGES OF ANY KIND WHETHER ARISING UNDER CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR ANY OTHER THEORY OF LIABILITY, EVEN IF THE DAMAGED PARTY HAS BEEN INFORMED IN ADVANCE THAT SUCH DAMAGES WERE REASONABLY FORESEEABLE. THIS INCLUDES WITHOUT LIMITATION ANY DAMAGES RESULTING FROM OR ARISING OUT OF CUSTOMER’S RELIANCE ON OR USE OF THE SERVICES, SOFTWARE, OR HARDWARE, INCLUDING WITHOUT LIMITATION E911, OR THE MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION, TRANSMISSION OR ANY FAILURE OF PERFORMANCE OF THE SERVICES, SOFTWARE, OR HARDWARE; OR

 

• ANY LOSSES, CLAIMS, DAMAGES, EXPENSES, LIABILITIES OR COSTS (INCLUDING LEGAL FEES) RESULTING DIRECTLY OR INDIRECTLY OUT OF, OROTHERWISE ARISING IN CONNECTION WITH ANY ALLEGATION, CLAIM, SUIT OR OTHER PROCEEDING ARISING OUT OF OR RELATED TO A CONTENTION THAT THE USE OF THE SERVICES, SOFTWARE, OR HARDWARE OR ANY SOFTWARE OR HARDWARE OF ANY THIRD PARTY INFRINGES UPON THE COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET, CONFIDENTIALITY, PRIVACY OR OTHER INTELLECTUAL PROPERTY RIGHTS, CONTRACTUAL RIGHTS, OR ANY OTHER RIGHTS OF ANY THIRD PARTY.

 

• DIRECT DAMAGES CAP. IN ANY EVENT, CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH WISP IN RELATION TO OR ARISING OUT OF THE SERVICES OR HARDWARE IS A REFUND NOT TO EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER TO WISP FOR SERVICES DURING THE IMMEDIATELY PRECEEDING SIX (6) MONTH PERIOD.

 

• Customer agrees to indemnify and hold WISP and its subsidiaries, affiliates, directors, officers, agents, and employees harmless from any claim, demand, action, citation, or legal proceeding, including, but not limited to, those arising out of or resulting from the death or bodily injury of any person, or the damage, loss, or destruction of any real or tangible personal property, or for attorneys’ fees, made by any party against WISP, its subsidiaries, affiliates, directors, officers, agents, and employees arising out of or related to Customer’s use of or inability to use the Services, including without limitation E911, the Software, or the Hardware, Customer’s connection to the Services including without limitation E911, the provisioning or alleged failure to provision the Services including E911, a violation of any provision of these Terms, or Customer’s violation of any rights of any third party.

 

• No Third Parties. No third party, including without limitation any owner or manager of Customer’s building or land is a party to any agreement between WISP and Customer. WISP is not liable to any third party for any aspect of the Services or Hardware, including without limitation installation or functionality.

 

• Sole Remedies. Customer’s sole and exclusive remedies arising out of or related to the Services, Software, or Hardware are as set forth in these Terms.

 

12. The Federal Communications Commission (“FCC”) requires that WISP provide E911 Service to all customers who use Services within the United States.

 

• CUSTOMER ACKNOWLEDGES THAT WISP’S EQUIPMENT AND SERVICES DO NOT SUPPORT 911 EMERGENCY DIALING OR OTHER EMERGENCY FUNCTIONS IN THE SAME WAY THAT TRADITIONAL LAND LINE 911 SERVICES WORK. THE DIFFERENCES ARE DETAILED IN THIS SECTION AND CUSTOMER HEREBY AGREES TO NOTIFY ANY POTENTIAL USER OF THE SERVICES, INCLUDING END USERS, WHO MAY PLACE CALLS USING THE SERVICES, OF THE 911 LIMITATIONS DESCRIBED HEREIN. CUSTOMER AFFIRMATIVELY ACKNOWLEDGES THAT WISP HAS ADVISED CUSTOMER OF THE CIRCUMSTANCES UNDER WHICH WISP E911 SERVICE MAY NOT BE AVAILABLE OR MAY BE LIMITED IN COMPARISON TO TRADITIONAL 911 EMERGENCY DIALING. WISP ADVISES CUSTOMER TO MAINTAIN AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 SERVICES.

 

• CUSTOMER ACKNOWLEDGES THAT E911 WILL NOT FUNCTION IN THE ABSENCE OF ELECTRICAL POWER.

 

• CUSTOMER ACKNOWLEDGES THAT E911 WILL NOT FUNCTION PROPERLY IF THERE IS AN INTERRUPTION OR A LACK OF BANDWIDTH ON CUSTOMER’S BROADBAND OR HIGH-SPEED INTERNET ACCESS SERVICE.

 

• CUSTOMER ACKNOWLEDGES THAT E911 IS NOT SET UP TO FUNCTION WITHOUT DIALING SYSTEMS INCLUDING HOME OR BUSINESS SECURITY SYSTEMS, MEDICAL MONITORING EQUIPMENT, TTY EQUIPMENT, SURVEILLANCE CAMERAS AND ENTERTAINMENT OR SATELLITE TELEVISION SYSTEMS. CUSTOMER HEREBY WAIVES ALL CLAIMS AGAINST WISP FOR INTERRUPTION OR DISRUPTION OF SUCH SYSTEMS BY E911.

 

• WISP E911 IS A MANDATORY COMPONENT OF ALL INBOUND/OUTBOUND FAX AND VOICE SERVICE PLANS. E911 IS NOT OFFERED ON INTERNATIONAL NUMBERS, TOLL FREE NUMBERS, OR SIMILAR SERVICE ACCESSORIES OR ADD-ON PLANS. E911 IS ONLY AVAILABLE IN SELECTED AREAS. CUSTOMERS WHO SUBSCRIBE TO WISP E911 SERVICE WILL BE REQUIRED TO REGISTER THE PHYSICAL LOCATION OF THEIR VOIP EQUIPMENT WITH WISP, EITHER ON THE WISP USER PORTAL, QUOTES, OR BY CALLING CUSTOMER SERVICE, AND CUSTOMER AGREES TO UPDATE THE LOCATION WHENEVER THE PHYSICAL LOCATION OF SERVICE CHANGES. CUSTOMER ACKNOWLEDGES THAT WISP’S ONLY MECHANISM FOR ROUTING 911 CALLS TO THE CORRECT EMERGENCY CALL TAKER IS THE PHYSICAL LOCATION CURRENTLY REGISTERED FOR THE ACCOUNT. CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT ANY ENHANCED LOCATION INFORMATION PASSED TO AN EMERGENCY OPERATOR BY WISP WILL BE BASED UPON THE PHYSICAL LOCATION PROVIDED TO WISP BY CUSTOMER.

 

• CUSTOMER ALSO ACKNOWLEDGES THAT WISP E911 HAS CERTAIN CHARACTERISTICS THAT DISTINGUISH IT FROM TRADITIONAL, LEGACY, CIRCUIT-SWITCHED 911 SERVICE. THESE CHARACTERISTICS MAY MAKE WISP’S E911 SERVICES UNSUITABLE FOR SOME CUSTOMERS. BECAUSE EACH CUSTOMER’S CIRCUMSTANCES MAY VARY WIDELY, CUSTOMER SHOULD CAREFULLY EVALUATE ITS OWN CIRCUMSTANCES WHEN DECIDING WHETHER TO RELY SOLELY UPON WISP E911 SERVICE. CUSTOMER ACKNOWLEDGES THAT IT IS CUSTOMER’S RESPONSIBILITY TO DETERMINE THE ONLINE OR COMBINATION OF TECHNOLOGIES BEST SUITED TO MEET CUSTOMER’S EMERGENCY CALLING NEEDS, AND TO MAKE THE NECESSARY PROVISIONS FOR ACCESS TO EMERGENCY CALLING SERVICES (SUCH AS MAINTAINING A CONVENTIONAL LANDLINE PHONE OR WIRELESS PHONE AS A BACKUP MEANS OF COMPLETING EMERGENCY CALLS). THE FOLLOWING CHARACTERISTICS DISTINGUISH MONSTTER E911 SERVICE FROM TRADITIONAL, LEGACY, CIRCUIT-SWITCHED 911 SERVICE:

 

• E911 SERVICE WILL NOT FUNCTION IF CUSTOMER’S ATA OR IP PHONE FAILS OR IS NOT CONFIGURED CORRECTLY OR IF CUSTOMER’S SERVICES ARE NOT FUNCTIONING FOR ANY REASON, INCLUDING, BUT NOT LIMITED TO, ELECTRICAL POWER OUTAGE, BROADBAND SERVICE OUTAGE, OR SUSPENSION OR DISCONNECTION OF SERVICE BECAUSE OF BILLING OR OTHER ISSUES. IF THERE IS A POWER OUTAGE, CUSTOMER MAY BE REQUIRED TO RESET OR RECONFIGURE THE HARDWARE BEFORE BEING ABLE TO USE WISP E911.

 

• AFTER INITIAL ACTIVATION OF THE E911 SERVICE, AND FOLLOWING ANY CHANGE OF AND UPDATE TO CUSTOMER’S PHYSICAL LOCATION, THERE MAY BE SOME DELAY BEFORE THE AUTOMATIC NUMBER AND LOCATION INFORMATION IS PASSED TO THE LOCAL EMERGENCY SERVICE OPERATOR. THIS INFORMATION IS TYPICALLY POPULATED INTO WISP’S NOMADIC E911 DATABASES PRIOR TO SERVICE ACTIVATION, BUT NO GUARANTEE CAN BE MADE THAT THE AUTOMATIC NUMBER AND LOCATION INFORMATION WILL BE ACTIVATED WITHIN THIS SCHEDULE.

 

• THE LOCAL EMERGENCY SERVICE OPERATOR RECEIVING WISP E911 CALLS MAY NOT HAVE A SYSTEM CONFIGURED FOR E911 SERVICES OR BE ABLE TO CAPTURE AND/OR RETAIN AUTOMATIC NUMBER OR LOCATION INFORMATION. THIS MEANS THAT THE OPERATOR MAY NOT KNOW THE PHONE NUMBER OR PHYSICAL LOCATION OF THE PERSON WHO IS MAKING THE E911 CALL. DUE TO TECHNICAL FACTORS IN NETWORK DESIGN, AND IN THE EVENT OF NETWORK CONGESTION ON THE WISP NETWORK, THERE IS A POSSIBILITY THAT AN E911 CALL WILL PRODUCE A BUSY SIGNAL OR WILL EXPERIENCE UNEXPECTED ANSWERING WAIT TIMES AND/OR TAKE LONGER TO ANSWER THAN 911 CALLS PLACED VIA TRADITIONAL, LEGACY, CIRCUIT-SWITCHED TELEPHONE NETWORKS.

 

• IF A CUSTOMER DOES NOT CORRECTLY IDENTIFY THE ACTUAL LOCATION WHERE THE HARDWARE WILL BE LOCATED AT THE TIME OF ACTIVATION OF THE SERVICE, WISP E911 COMMUNICATIONS MAY NOT BE DIRECTED TO THE CORRECT LOCAL EMERGENCY OPERATOR.

 

• CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT WISP WILL NOT BE LIABLE FOR ANY SERVICE OUTAGE AND/OR INABILITY TO DIAL 911 OR ANY OTHER EMERGENCY TELEPHONE NUMBER USING THE SERVICES OR TO ACCESS AN EMERGENCY SERVICE OPERATOR DUE TO THE 911 DIALING CHARACTERISTICS AND LIMITATIONS SET FORTH IN THESE TERMS.

 

13. Privacy Policy. Customer agrees that WISP and/or its agents may, from time to time, collect information regarding Customer’s use of the Services and activities on the internet. Customer agrees that such information may be shared with third parties provided that (i) WISP does not disclose any personally identifiable information to others except as allowed by law and (ii) WISP otherwise complies with applicable privacy laws. Customer expressly grants WISP the right to disclose information relating to Customer, End Users, and/or Customer’s account in response to a subpoena issued in a civil or criminal investigation, litigation, court order or a civil investigation by a governmental entity.

 

14. Fraudulent Calls. In the event Customer connects the Services to the public switched network, Customer is solely responsible for selection, implementation and maintenance of security features for protection against unauthorized calling, and WISP shall have no liability therefor. Customer is solely responsible for payment of long distance, toll, and other telecommunications charges incurred through use of the Services. Customer shall not be relieved from paying WISP for Services or any portion of Services on the basis that fraudulent calls comprised a portion of the Services. In the event WISP discovers fraudulent calls being made, WISP may take any immediate action, without notice to Customer that in WISP’s sole discretion is reasonably necessary to prevent such calls from taking place. Notwithstanding, it is understood that WISP is under no obligation to investigate the authenticity of calls charged to Customer’s account and is not liable for any fraudulent calls billed to Customer’s account.

 

15. Unlimited Minutes Plans. Any unlimited minute plans are subject to the following provisions:

 

• Unlimited minute extensions are subject to fair use restrictions.

 

• All unlimited plans may only be used for normal business purposes, not including call centers or other type of “call blasts” or marketing campaigns unless expressly authorized by WISP in writing.

 

• Unlimited minute plans are provided only for dialog between two individuals at any given time, per extension.

 

• Unlimited minute plans generally exclude international calling. International calling may be available for an additional fee.

 

• Unlimited minutes are issued on a “single-concurrent-call basis”, meaning that in case of concurrent (simultaneous) calls, only the first call will be unlimited and other concurrent calls will be assessed minutes. The term “Unlimited Minutes” applies only to calls that are terminated or initiated from a WISP extension associated with an IP Phone or a Softphone that is defined as an “Unlimited Minutes Extension” or “Unlimited Extensions,” and does not overlap with any calls to the same extension.

 

• Unlimited minute plans may not be used for any of the following prohibited uses (which are in addition to the other prohibited uses in these Terms):

 

• Trunking or forwarding Customer’s number to (an)other phone number(s) capable of handling multiple simultaneous calls, or to a PBX or a key system that is billed on a per-minute basis only, unless otherwise specifically and expressly agreed in writing.

 

• Spamming or blasting, which shall be defined as sending one hundred (100) or more bulk and/or junk voicemail or faxes simultaneously.

 

• Bulk call-in lines including without limitation customer support or sales call centers, “hotlines”, 900 numbers, or sports-line numbers.

 

• Auto-dialing or “predictive” dialing including without limitation non-manual dialing or using a software program or other means to continuously dial or place out-bound calls.

 

• Any other unusually high usage of the unlimited minutes plans which impair WISP’s ability to provide high quality Services to other customers and/or indicate unauthorized use of the Services, in which case WISP may suspend or terminate Customer’s account or, upon prior notice, convert Customer’s account to a different plan that charges higher usage rates.

 

• Inbound toll-free calls from a toll-free number assigned to this account will be billed separately.

 

16. Dispute Resolution.

 

• Pre-Filing Notice. Each Party shall, before initiating an arbitration, court or other action, suit, or proceeding against the other Party, its affiliate, or their personnel in respect to any Covered Claim (each a “Proceeding”), provide written notice to the other Party describing in reasonable detail its contentions and the specific provisions of the Terms, if any, allegedly breached. The Parties shall work diligently and in good faith for thirty (30) days following such notice to attempt to resolve the dispute, including without limitation by ensuring that knowledgeable executives of each Party hold at least one meeting (in person or by video- or tele-conference) to such end. If the Parties fail to resolve the dispute within such thirty- (30-) day period, either Party may thereafter initiate the Proceeding in accordance with these Terms (and without satisfying any further notice or cure period under the Terms). FAILURE TO COMPLY WITH THIS SECTION 16.1 (PRE-FILING NOTICE) MAY BE PLEADED AS A FULL AND COMPLETE BAR AND DEFENSE TO, AND MAY BE USED AS A BASIS FOR AN INJUNCTION AGAINST, ANY PROCEEDING INSTITUTED IN CONTRAVENTION THEREOF.

 

• Mandatory Arbitration. (IF CUSTOMER IS DOMICILED IN THE US, THIS SECTION 16.2 (MANDATORY ARBITRATION) SHALL APPLY TO ALL COVERED CLAIMS; OTHERWISE, IT SHALL APPLY TO ONLY COVERED CLAIMS RELATING TO SERVICES PROVIDED IN THE US.) COVERED CLAIMS SHALL BE SUBMITTED TO FINAL, BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”). Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. This agreement to arbitrate also requires Customer to arbitrate claims against other parties relating to Services provided or billed to Customer if Covered Claims are asserted against WISP in the same proceeding. Arbitration will be conducted under AAA’s published commercial arbitration rules. Customer and WISP agree to bear their own fees, costs, and expenses, including those for any attorneys, experts, and witnesses. The place of arbitration shall be Los Angeles County, California. The language of the arbitration shall be English.

 

• Except for Covered Claims or as otherwise provided in Section 16.2., in the event that the Parties are unable to resolve any dispute, any related action, lawsuit, or proceeding shall be brought in and adjudicated by state or federal courts located in the city and county of Los Angeles, California, United States of America. Each Party hereby irrevocably consents to and agrees to submit to the exclusive venue and personal jurisdiction of such courts with respect to any such actions, lawsuits, or proceedings (except as provided in Section 15.2) and irrevocably waives any right that the Party might have to assert that either forum is not convenient or that any such courts lack personal or subject matter jurisdiction.

 

• Attorneys’ Fees. Except with regard to any matter submitted to arbitration under Section 16.2., and in any case except with regard to Covered Claims, if any dispute, litigation, or other action or proceeding arises between the Parties arising out of or related to these Terms or the Services, the Software, or the Hardware, the prevailing Party in such proceeding shall be entitled to receive its actual attorneys’ fees, expert witness fees, and out of pocket costs incurred in connection with that action, litigation, or proceeding, in addition to any other relief it may be awarded.

 

17. Notices. All notices permitted or required under these Terms shall be in writing and shall be delivered as follows with notice deemed given as indicated: (i) by personal delivery when delivered personally, (ii) by commercially established courier service upon delivery or, if the courier attempted delivery on a normal business day and delivery was not accepted, upon attempted delivery, (iii) by facsimile transmission when confirmed by facsimile transmission, or (iv) by certified or registered mail, return receipt requested, ten (10) calendar days after deposit in the mail. Such notices shall be sent to the addresses set in the Quote or such other address as a Party shall notify the other Party of in writing.

If to WISP:

US Mail:           1730 E. Holly Ave., El Segundo, CA 90245

Fax:                  +1 (424) 645-0741

With a copy to:

Red Road Legal, PC

Attn.: General Counsel

7650 E. Kenyon Avenue

Denver, CO 80237

 

 

If to Customer:

US Mail & Fax:             As indicated in the Quote.

 

18. General.

 

• Electronic Signature and Counterparts. An agreement between WISP and Customer may be executed electronically and in separate counterparts each of which when taken together will constitute one in the same original. Each Party agrees that an Electronic Signature, whether digital or encrypted, is intended to authenticate any agreement between the Parties and to have the same force and effect as manual signatures.

 

• The headings in these Terms are inserted for convenience and do not constitute a part of these Terms, nor do the headings modify or limit any part of these Terms.

 

• WISP may assign its rights and obligations under these Terms to any party without the consent of Customer. Customer may not assign or otherwise transfer its rights or obligations under this Agreement without the prior written consent of WISP.

 

• Relationship of the Parties. The Parties’ relationship under the Terms is that of independent contractors. Nothing in the Terms shall constitute or create any employment, partnership, association, joint venture, agency, or fiduciary relationship between the Parties. Neither Party shall have the authority to bind or obligate the other Party in any way.

 

• Force Majeure. Excluding either Party’s payment obligations under the Terms, neither Party shall be responsible or liable for any failure to perform or delay in performing to the extent resulting from any event or circumstance that is beyond that Party’s reasonable control, including without limitation any act of God; national emergency; riot; war; terrorism; governmental act or direction; laws; failure, outage, or unavailability of third party network(s), products, or system(s); fiber, cable, or wire cut; power outage or reduction; rebellion; revolution; insurrection; earthquake; storm; hurricane; flood, fire, or other natural disaster; or strike or labor disturbance. In the event that the affected Party is prevented from performing an obligation under the Terms for more than forty-five (45) consecutive days, either Party may terminate the Services on written notice to the other Party.

 

• Third-Party Beneficiaries. Nothing in the Terms, express or implied, is intended to or shall confer upon any person or entity other than the Parties themselves any right, benefit, claim, or remedy as a third party beneficiary or by any other nature whatsoever under or by reason of the Terms.

 

• Each Party represents and warrants that: (i) it possesses the legal right and capacity to agree to these Terms and to perform all of its obligations thereunder; (ii) the individual Electronically Signing the Quote on that Party’s behalf has full power and authority to execute and deliver the same; and (iii) the Terms are a binding obligation of that Party.

 

• Choice of Law. These Terms, and any other agreement regarding the Services between Customer and WISP, are exclusively governed by and intended to be construed under the laws of the State of California without regard to California’s conflicts-of-law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms or Customer’s use of the Services.

 

• Class Action Waiver. Any actions, lawsuits, or proceedings shall be conducted solely on an individual basis and the Parties expressly waive any right to bring any action, lawsuit, or proceeding as a class or collective action, private attorney general action, or in any other proceeding in which any Party acts or proposes to act in a representative capacity.

 

• Equitable Relief. Customer agrees that any breach of WISP’s IP Rights, or of any provisions of Section 5 (Customer Conduct) will cause WISP irreparable harm for which monetary damages will be inadequate and that WISP may, in addition to other remedies available at law or in equity, obtain injunctive relief without the necessity of posting a bond or other security, proof of damages, or similar requirement.

 

• No Waiver. Except as expressly provided in these Terms, in no event will any failure or delay by a Party to assert or exercise any right, demand fulfilment or performance of any obligation, or avail itself of any remedy under these Terms, in whole or in part, be deemed a waiver of any right or remedy under these Terms on such occasion or any other occasion. Except as otherwise expressly provided in these Terms, all rights and remedies stated in these Terms are cumulative and in addition to any other rights and remedies available at law, or in equity.

 

• Entire Agreement. These Terms constitute the entire agreement between the Parties and supersede and replace any and all prior or contemporaneous understandings, proposals, representations, statements, or agreements, whether oral, written, or otherwise, regarding the Services, the Software, or the Hardware. WISP expressly rejects in their entirety any additional or conflicting terms or conditions contained in any order confirmation, sales acknowledgment, purchase order, or similar document, which the Parties agree are solely for their convenience.

 

• If any provision or portion of the Terms is determined to be invalid, unlawful, illegal, void, or unenforceable, in whole or in part, then (i) that provision or portion shall be construed in such a manner as to render the provision or portion enforceable and, to the extent possible, to reflect the Parties’ original intent and (ii) the remaining provisions and portions of the Terms shall remain in full force and effect.

 

• The following shall survive termination of these Terms or the Services:

 

• Customer’s payment obligations;

 

• Terms relating to IP Rights, Customer representations, Customer Conduct, confidentiality, storage of user information, publicity rights, non-disparagement, indemnification, warranty disclaimers, limitations of liability, dispute resolution and arbitration, and choice of law; and

 

• All other provisions that are intended by their nature to survive termination of this Agreement.